Get the answers to our most common questions about CareBoost.
Frequently Asked Questions
Careboost is a registered NDIS provider delivering person-centred disability supports, specialising in High Intensity Daily Personal Activities (Module 1) and Specialist Disability Accommodation (Module 5). We focus on safe, clinically informed supports that promote dignity, independence, and quality of life.
You can access Careboost if you:
- Are an NDIS participant (plan-managed, self-managed, or NDIA-managed)
- Have funding for daily personal activities, high-intensity supports, or SDA
Getting started is simple:
- Contact Careboost via phone or online enquiry
- Complete a Participant Intake Form
- We review your NDIS plan and support needs
- A tailored Participant Support Plan is developed
- Supports commence with trained workers
SDA is housing designed for people with extreme functional impairment or very high support needs, funded separately from daily supports under the NDIS.
Yes. Careboost provides SDA tenancy management and participant support, including:
- SDA residency agreements
- Tenancy and property management
- Risk and safety assessments
- Collaboration with SIL and support providers
Yes. We assist participants with:
- Understanding SDA eligibility
- Transition planning
- Tenancy onboarding
- Ongoing tenancy support
Careboost focuses on SDA and high-intensity supports and works collaboratively with SIL providers to ensure seamless care and clear role boundaries.
Careboost accepts:
- Plan-managed funding
- Self-managed funding
- NDIA-managed funding (where applicable)
Yes. We help participants and families understand how their funding can be used appropriately and effectively within NDIS guidelines.
You can contact Careboost via:
- Phone- 0488 170 443
- Email- admin@careboost.com.au
- Website enquiry form- https://careboost.com.au/contact/
Yes. Careboost is a fully registered NDIS provider and operates in line with the NDIS Practice Standards, quality indicators, and safeguarding requirements.
Yes. We support smooth transitions from other NDIS providers and ensure continuity of supports, including risk assessments, handovers, and updated care plans.
These are complex personal care supports that require specialised training, policies, and risk management, such as:
- Complex bowel care
- Tracheostomy care
- Ventilator management
- Enteral feeding
- Severe dysphagia support
- Catheter and wound management
Yes. Careboost is registered and approved to deliver Module 1: High Intensity Daily Personal Activities, with:
- Individualised care plans
- Trained and assessed workers
- Ongoing monitoring and documentation
- Consent-based support delivery
Absolutely. All workers delivering high-intensity supports receive:
- Role-specific training
- Competency assessments
- Ongoing supervision
- Policy-based guidance aligned with NDIS standards
Yes. Careboost specialises in participants with multiple, overlapping support needs, including medical, personal care, and environmental risks.
Yes. Careboost follows a person-centred approach, respecting your:
- Preferences
- Cultural values
- Communication needs
- Goals and choices
We aim to match participants with suitable workers based on skills, compatibility, and availability, while ensuring safety and continuity of care.
Careboost has robust systems in place, including:
- Incident management
- Risk assessments
- Infection prevention
- Emergency and disaster planning
- Safeguarding and abuse prevention policies
We welcome feedback. You can:
- Speak directly with Careboost staff
- Submit a Feedback or Complaints Form
- Request advocacy support