Who we are
Our website address is: https://careboost.com.au.
This Privacy Policy explains how Careboost (“we”, “us”, “our”) collects, uses, stores, and discloses personal information. We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What personal information we collect
Depending on how you interact with us, we may collect personal information such as:
- your name, date of birth, and contact details (phone, email, address)
- details you provide in forms, referrals, enquiries, or bookings
- service-related information (for example, support needs, preferences, and scheduling information)
- information about your use of our website (for example, IP address, device and browser details, pages visited)
Sometimes we may need to collect sensitive information (for example, health-related information) to provide services. We only collect sensitive information where it is reasonably necessary and where permitted by law (including with your consent where required).
How we collect personal information
We may collect personal information when you:
- use our website, submit an enquiry, or complete a form
- contact us by phone, email, social media, or other channels
- engage our services, make a referral, or request information
- interact with our service providers (for example, website hosting or analytics providers)
In some cases, we may collect personal information from third parties such as referrers, representatives, or relevant service partners, where appropriate and lawful.
Why we collect, use, and hold personal information
We collect, use, and hold personal information to:
- respond to enquiries and communicate with you
- deliver and administer our services
- improve our website, services, and customer experience
- meet legal, regulatory, and reporting obligations
- send updates or information you request (and, where permitted, marketing communications you can opt out of)
Who we share personal information with
We may share personal information with trusted third parties where necessary to operate our business and deliver services, such as:
- IT, website hosting, and cloud service providers
- communication tools (for example, email and SMS providers)
- professional advisers (for example, accountants, auditors, legal advisers)
- government agencies or regulators where required or authorised by law
We do not sell personal information. We only disclose personal information as needed for the purposes described in this Policy, or where you consent, or where required/authorised by law.
Overseas disclosure
Some of our service providers (such as website hosting, analytics, or communication platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include access controls, secure systems, and staff/contractor confidentiality obligations.
No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
How long we keep personal information
We keep personal information only for as long as needed for the purpose it was collected, including to meet legal, regulatory, taxation, or reporting requirements. When it is no longer required, we take reasonable steps to destroy or de-identify it (where lawful and practical).
Cookies and website analytics
Our website may use cookies and similar technologies to help the site function, analyse traffic, and improve your experience. Cookies may collect information such as device type, browser, pages visited, and approximate location.
You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect some website functionality.
Embedded content from other websites
Pages on this site may include embedded content (for example videos, maps, or social media posts). Embedded content from other websites behaves in the same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Accessing and correcting your personal information
You may request access to personal information we hold about you, and ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us using the details below.
We may need to verify your identity before providing access or making changes. In some cases, we may refuse access or correction where permitted by law, and we will explain why.
Marketing communications
If you receive marketing communications from us, you can opt out at any time by using the unsubscribe option (where provided) or by contacting us.
Complaints
If you have a privacy concern or complaint, please contact us first and we will try to resolve it promptly. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).
Contact us
For privacy questions, access/correction requests, or complaints, contact:
- Email: admin@careboost.com.au
- Phone: 0488 170 443
- Address: PO Box 1595, MELTON WEST, VIC 3337
Changes to this policy
We may update this Privacy Policy from time to time by publishing the updated version on this page. Please check back periodically to stay informed.